Terms of Service & Privacy Policy
Terms of Service
These Terms of Service ("Terms") govern your use of services provided by Jerry’s Tech Solutions ("we," "our," or "us"). By scheduling or participating in a session, you agree to these Terms.
1. Services Offered
Jerry’s Tech Solutions provides in-home and group technology education and support. Services may include device setup, digital literacy training, smart home assistance, cybersecurity guidance, and troubleshooting.
2. Scheduling & Cancellations
Appointments must be scheduled in advance and will be confirmed 3 days prior. Rescheduling requests made within 48 hours of the scheduled time will incur a $20 fee. Cancellations made within 48 hours of the scheduled time are subject to a $20 cancellation fee.
3. Payment Terms
Payment is due at the end of each session. Accepted payment methods include cash, credit/debit card, Venmo, Zelle, or other agreed-upon digital methods. Group facilities may be invoiced by agreement.
4. Liability
While we aim to provide accurate, safe, and helpful guidance, Jerry’s Tech Solutions is not responsible for any unintended outcomes, device malfunctions, or data loss. Clients are responsible for backing up their data before service.
5. Client Responsibilities
Clients are expected to provide accurate information about their devices and to ensure a safe, distraction-free environment during sessions.
6. Right to Refuse Service
We reserve the right to refuse or terminate service at our discretion for safety, harassment, or other inappropriate behavior.
Privacy Policy
Jerry’s Tech Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We may collect your name, phone number, email address, and general device information when you book an appointment or contact us.
2. How We Use Your Information
We use your information to schedule appointments, communicate with you about your sessions, and deliver requested services. We do not sell or share your personal information with third parties.
3. Data Security
We take reasonable precautions to protect your data. We do not store passwords or sensitive information. Session notes are kept only as needed to follow up on technical issues.
4. Your Rights
You have the right to request deletion of your personal data or to update your information at any time by contacting us directly.
5. Third-Party Services
If we use third-party scheduling or payment tools, those services may have their own privacy policies. We encourage you to review them.
6. Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. The latest version will always be posted on our website.